Frequently asked questions
Subscription, data, billing — the things clubs tend to ask.
Do I have to install anything?
No. DoJoe runs in the browser, on a phone, a tablet and a computer alike. It can be added to a phone’s home screen, and from then on it behaves like an app.
Who needs an account?
Only you and the coaches. Members do not: they tap their own name on the device at the door to show they have arrived — no account, no password.
What happens when I hit a plan limit?
Existing data stays; you simply cannot add anything new. We delete nothing, and the attendance sheet keeps working. Move up a plan and the limit rises straight away.
How is the price worked out?
From two choices: what your club uses and how big it is. Basic, Pro and Max are bundles of modules — reports, membership fees, events, training plans, competitions — and Custom is the core alone, with only the modules you tick on top. The size is your number of active members, each counted once however many groups they train in; a bigger size multiplies the whole price. The size is a cap, not a meter: when it is full, the next new member waits until you move up, and nothing is ever charged on its own.
Basic and Pro cover one club. Max includes two and Custom one, and both let you add more clubs for a monthly fee — as many as the venues you run.
How can I pay?
By card, monthly or yearly. Payment happens on our provider’s page, and the card number never reaches us. Pay yearly and twelve months cost the price of ten.
Can I cancel at any time?
Yes. Cancelling does not touch the period you have already paid for: you keep using the club until it ends, and after that the subscription simply does not renew.
Who owns the data?
You do. The member list, the visits and the statistics belong to your club: you can take them out as PDF at any time, and on request we delete them along with your account.
Which languages is it available in?
Hungarian, English and German — both the app and this site. Every user picks their own language.